Delete your data
You can ask Miracle to delete the data it holds about you at any time. Here is how, for each kind of person who uses it.
How to ask
We confirm that we got your request within 3 working days and finish the deletion within 30 days. We may ask a question to make sure the request really comes from you.
If you're a creator
- Instagram only: in your studio, open My page and choose Disconnect under Instagram. Miracle stops collecting Instagram data straight away. To have the Instagram data already collected deleted too, email us as above.
- Your whole account: in your studio, open Settings, then Sign-in & account, download your data if you want a copy, and choose Delete my page. Your page goes offline at once and everything is erased 30 days later (sign in before then to bring it back). Invoices are kept aside only as long as tax law requires, and your page address is held for 90 days so nobody else can take it. You can also email us as above.
If you're a brand
Sign in, open Settings, then Sign-in & account, and choose Delete the company (the owner of the company can do this; others on the team can leave it there). It closes at once and is erased 30 days later. Or email us as above. We delete your sign-in, your contact details and the requests, messages and files you sent. The creator you worked with may keep invoices and the basic record of a finished, paid collaboration where the law requires it (see below).
If you messaged a creator on Instagram
Miracle keeps a conversation only when it looks like a brand collaboration: your Instagram username, name, profile picture and the messages in that conversation. Email us as above with your Instagram username and we'll delete it.
Remove Miracle's access in Instagram
A creator can also remove Miracle from Instagram itself at any time: open Instagram, go to Settings, then Website permissions (or Apps and websites), and remove Miracle. Miracle then can't read or post anything on that account.
What we have to keep
Indian tax law requires invoices to be kept, usually for 8 years. Invoices and the payment record they need stay until that time is up, and nothing else from your data is kept with them.
More about what we collect and why is in the privacy policy.